Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the SavD emergency communications platform, including its operator consoles, caller session links, dashboards, APIs, and this website (collectively, the “Service”), provided by SignOut LLC (“SignOut,” “we,” “us”). By accessing or using the Service, or by executing an order form that references these Terms, you agree to be bound by them. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization (the “Customer”).

1. The Service; not a replacement for emergency services

SavD enables response organizations — such as municipal agencies, private ambulance services, security companies, campuses, resorts, and event operators — to establish browser-based communication sessions with persons seeking assistance (“Callers”), including location sharing, two-way messaging, and photo or media capture.

SavD supplements your emergency call; it does not replace calling emergency services. The Service is a communications aid for trained response organizations. It is not a Public Safety Answering Point, does not provide 911/112/999 or equivalent emergency call routing, and must never be relied upon as the sole means of summoning emergency assistance. Callers and Customers must always contact official emergency services through the channels designated in their jurisdiction.

The Service depends on factors outside our control, including cellular and internet connectivity, device capabilities, GPS availability and accuracy, browser permissions, and third-party communications carriers. We do not warrant that any session will be established, that location data will be accurate, or that any message or media item will be delivered or delivered in a timely manner.

2. Accounts and eligibility

Operator and administrator accounts are provisioned by the Customer or by us at the Customer’s direction. Customer is responsible for: (a) ensuring account holders are authorized personnel; (b) maintaining the confidentiality of credentials; (c) all activity under its accounts; and (d) promptly notifying us of any suspected unauthorized access. The Service is intended for organizational use by trained personnel and is not directed to children. Caller session links may only be sent in connection with a legitimate request for assistance or with the recipient’s consent.

3. Acceptable use

You and your users must not:

• use the Service to harass, surveil, or track any person other than in connection with a bona fide request for assistance or response operation, or contrary to applicable law;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except under a written authorized-testing agreement;
• interfere with or disrupt the Service or impose an unreasonable load on it;
• upload malicious code, or use the Service to transmit unlawful, infringing, or harmful content;
• resell, sublicense, or provide the Service to third parties except as expressly permitted in an order form;
• misrepresent the Service to Callers or the public as an emergency call service or a substitute for one.

We may suspend access immediately where we reasonably believe continued use presents a security risk, legal exposure, or harm to the Service, to other customers, or to any person. Given the life-safety context, we will use commercially reasonable efforts to notify the Customer before or promptly after any suspension and to scope it as narrowly as practicable.

4. Customer Data and evidence handling

“Customer Data” means data submitted to the Service by or for the Customer, including operator activity and Caller session data (location coordinates, chat messages, photos, media, and related metadata). As between the parties, the Customer owns Customer Data. The Customer grants us a limited license to host, process, transmit, and display Customer Data solely to provide and secure the Service, to comply with law, and as otherwise instructed by the Customer.

• Customer responsibility. Customer is responsible for the lawfulness of its collection and use of Caller data, including providing any notices and obtaining any consents required by applicable law, and for its own retention, disclosure, and records/evidence obligations (including public-records and discovery obligations that may apply to public-sector customers).
• Retention. Session data is retained according to the retention policy configured for the Customer’s organization. Upon expiry of the configured period, or upon termination as described below, data is deleted from active systems on a scheduled basis, subject to legal holds the Customer instructs us to apply and to limited backup cycles.
• Integrity. The Service applies technical integrity and audit controls to stored session media and messages. These controls support, but do not substitute for, the Customer’s own chain-of-custody procedures; admissibility of any material in legal proceedings is the Customer’s responsibility.
• Legal process. If we receive legal process seeking Customer Data, we will, unless legally prohibited, redirect the requester to the Customer and give the Customer prompt notice so it may seek protective measures.

5. Privacy

Our processing of personal data within Customer Data is governed by our Privacy Policy and, where applicable, a data processing addendum executed with the Customer. The Customer acts as the controller (or equivalent) of Caller personal data; we act as processor/service provider on the Customer’s instructions.

6. Availability; support; changes

We engineer the Service for high availability, but the Service is provided without a guaranteed service level except as expressly stated in an order form or service level addendum. We may modify the Service, provided we do not materially degrade its core functionality during a paid subscription term. We may perform scheduled maintenance and will use reasonable efforts to provide advance notice of maintenance expected to be disruptive.

7. Fees

Fees, billing frequency, and payment terms are set out in the applicable order form. Unless stated otherwise, fees are non-cancelable and non-refundable, exclusive of taxes, and due within thirty (30) days of invoice. We may suspend the Service for amounts more than thirty (30) days overdue after written notice.

8. Intellectual property

We and our licensors own the Service, including all software, interfaces, documentation, and improvements, and all related intellectual property rights. No rights are granted except as expressly stated in these Terms. The Customer grants us a non-exclusive right to use feedback to improve the Service. We may use aggregated, de-identified usage data that does not identify the Customer, any user, or any Caller to operate and improve the Service.

9. Confidentiality

Each party will protect the other party’s non-public information with at least reasonable care and use it only to perform under these Terms. Confidential information does not include information that is or becomes public through no fault of the recipient, was lawfully known prior to disclosure, is independently developed, or is rightfully received from a third party. A party may disclose confidential information where required by law, with prompt notice to the other party where legally permitted.

10. Disclaimers

Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, error-free, or secure; that location data will be accurate or continuously available; or that any communication will reach its recipient. The Customer is solely responsible for its response operations and dispatch decisions.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, even if advised of the possibility; and (b) each party’s aggregate liability arising out of or relating to the Service will not exceed the amounts paid or payable by the Customer for the Service in the twelve (12) months preceding the event giving rise to liability. These limits do not apply to a party’s breach of confidentiality obligations, the Customer’s payment obligations, a party’s indemnification obligations, or liability that cannot be limited by law (including, where applicable, liability for death or personal injury caused by negligence, or for fraud).

12. Indemnification

We will defend the Customer against third-party claims alleging that the Service, as provided by us and used as permitted, infringes a patent, copyright, or trademark, or misappropriates a trade secret, and will pay resulting damages finally awarded or agreed in settlement, provided the Customer gives prompt notice, reasonable cooperation, and sole control of the defense to us. The Customer will defend us against third-party claims arising from Customer Data, the Customer’s response operations, or the Customer’s use of the Service in violation of these Terms or applicable law, under the same conditions.

13. Term, termination, and data export

These Terms apply for the subscription term stated in the order form. Either party may terminate for the other’s material breach not cured within thirty (30) days of written notice, or immediately upon the other party’s insolvency. Upon termination or expiration: (a) the Customer’s access ends; (b) for thirty (30) days, we will make Customer Data available for export in a commonly used format on request; and (c) we will thereafter delete Customer Data from active systems in accordance with Section 4, except as retention is required by law.

14. Government and public-sector customers

If the Customer is a government entity, provisions of these Terms that are prohibited by applicable procurement law or the Customer’s enabling statutes (for example, indemnification by the Customer or governing-law clauses) apply only to the extent permitted, and the parties’ signed agreement controls over any conflicting term here.

15. General

These Terms, together with any order form and addenda, are the entire agreement regarding the Service and supersede prior discussions. Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger or sale of substantially all assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices must be in writing. If a provision is unenforceable, the remainder stays in effect. These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware, except as mandatory law provides otherwise for public-sector customers.

16. Changes to these Terms

We may update these Terms by posting a revised version on this site with a new “Last updated” date. For paid subscriptions, material changes take effect at the start of the next renewal term unless required earlier by law. Continued use of the Service after a change takes effect constitutes acceptance.

17. Text messaging (SMS) program

The Service sends transactional text messages (SMS) in connection with the SavD platform and all of its applications — the caller (help-seeker) experience, the ECC / dispatch operator console, the responder app, and the administrator console. Messages are operational, not promotional: a one-time secure session link sent to a Caller who has contacted a response organization for assistance, and operational notifications to operators, responders, and administrators (for example incident activations, taskings, and account or security notices).

• Consent. Callers consent when they contact the response organization directly — for example, by dialing the agency’s published number — and provide their mobile number to receive a secure session link. Operators, responders, and administrators consent when their accounts are provisioned and they accept their role on the platform. The Customer is responsible for collecting and recording Caller consent in accordance with applicable law.
• Frequency and cost. Messaging is event-driven (typically one message per request for Callers; operational notifications as needed for platform users); there is no recurring marketing program. Message and data rates may apply.
• Opt-out and help. Recipients may reply STOP to unsubscribe at any time, or HELP for help; we honor opt-out requests across the messaging program.
• Mobile data. Mobile opt-in information and phone numbers collected for messaging are never shared with third parties or affiliates for marketing or promotional purposes; they are shared with our messaging carriers solely to deliver messages. See our Privacy Policy and the SMS Program Disclosure for full details.

18. Contact

Questions about these Terms can be sent to SignOut LLC at legal@savd.io.