Text Message (SMS) Program Disclosure & Opt-In

SavD is an emergency communications platform operated by SignOut LLC. This page describes the text messages (SMS) sent through SavD, how consent is obtained, how often messages are sent, what they cost, and how to stop them. It applies to every part of the SavD platform — the caller (help-seeker) experience, the ECC / dispatch operator console, the responder app, and the administrator console.

SavD supplements an emergency call; it does not replace calling emergency services. Messages are transactional only. This is not a marketing program, and we never send recurring promotional, affiliate-marketing, or lead-generation texts.

Program: SavD Emergency Messaging. SavD is the emergency-communications platform operated by SignOut LLC (the registered business and 10DLC brand); messages are sent on behalf of the contracting dispatch agency (for example, “Carlsbad Fire Dept”). The agency name appears in each message so the sender identity matches what the caller hears on the phone.

1. What messages we send

• Callers (people seeking help): a one-time secure link, sent by the dispatch agency the caller contacted, so the caller can share their live location and chat with the operator — no app or signup required.
• Operators, responders, and administrators: transactional operational notifications tied to their work on the platform — for example, incident activations and taskings (responder app), session or escalation alerts (ECC console), and account or security notices (admin console).

2. Sample messages

3. How consent (opt-in) is collected

Receiving text messages is optional and is never required to use SavD, to create an account, to receive assistance, or to complete any transaction. Consent is separate from the service, is never pre-checked or assumed, and can be withdrawn at any time by replying STOP.

SavD uses two opt-in paths. Neither is a marketing opt-in, and there is no website sign-up form, no web checkbox, and no SMS keyword for the caller path — caller consent is verbal and caller-initiated. Each path is described below as a complete, end-to-end workflow.

Path 1 — Callers (verbal, caller-initiated)

1. A person in distress dials the dispatch agency directly — an inbound, caller-initiated phone call. There is no web form.
2. The secure-link text is offered as an optional convenience. The caller may decline and still be fully assisted over the phone — receiving a text is not required to get help.
3. If the caller wants it, the agent collects the caller’s mobile number and reads the verbal-consent script below.
4. The caller verbally agrees to receive one secure-link text for this request.
5. The agent records the affirmative consent and sends the one-time secure link.

Verbatim verbal-consent script the agent reads:

The caller affirms verbally; the agent records the affirmative consent, the timestamp, the mobile number, the acquisition medium (inbound phone call), and the campaign.

Path 2 — Operators, responders, and administrators (optional, separate from account setup)

1. An organization provisions the user an account on the SavD platform.
2. Separately from account creation, and only if they choose to, the user opts in to operational SMS notifications. This choice is off by default and is not required to create the account or use SavD.
3. A user who declines still has full use of the platform and receives the same operational information in-app. Consent can be withdrawn at any time by replying STOP. No marketing messages are ever sent.

Disclosures presented at opt-in (both paths)

• Program / sender: SavD by SignOut LLC, on behalf of the contracting dispatch agency.
• Message type: transactional / operational only.
• Message frequency: varies; event-driven (callers typically one message per request).
• Cost: Message and data rates may apply.
• Opt-out / help: Reply STOP to opt out; reply HELP for help.

Consent records we retain

For the verbal caller path we retain, for each opt-in: the timestamp, the acquisition medium (inbound phone call), the disclosure script used, the specific campaign, the mobile number, and the identity of the consenting party — so the consent is auditable and defensible if reviewed.

4. Message frequency

Message frequency varies and is event-driven. Callers typically receive one message per request (a dispatcher may re-send the same secure link if needed). Operators, responders, and administrators receive operational notifications only as events on the platform require. There is no recurring or scheduled marketing program.

5. Cost

Message and data rates may apply, depending on your mobile carrier and plan.

6. Opt-out and help

Reply STOP to any message to unsubscribe; you will receive no further texts. Reply HELP for help, or contact support@savd.io. Callers can also tell the dispatch agency they no longer wish to be texted.

7. Privacy

Mobile opt-in information and the phone numbers we collect for text messaging are never shared with third parties or affiliates for marketing or promotional purposes. They are used only to deliver SavD messages, and are shared with our messaging carriers solely to transmit those messages. See our Privacy Policy and Terms of Service for details.